EFT Exception Processing - Countermand File Delete/Reversal

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Description

The EFT Exception Processing service allows you to electronically request a Countermand Request – File Delete/Reversal.

You may request that an entire file be deleted. If the delete request is received before 9:00 p. m. on the same day the file was received and no items have been delivered to another Financial Institution (FI) or TD’s internal posting system the file will be deleted and all associated settlement transactions. If the File Delete/Reversal is received after 9:00 p. m. on the date the original file was received or any of the items have been delivered to another Financial Institution (FI) or TD’s internal posting system the request will be treated as a Range Delete/Reversal.

Field Descriptions and Business Rules

The following table identifies the fields and controls, as well as business rules, of the Countermand – Single File Delete/Reversal request:

Step 1: Create

Field	Type	Description
Form	Dropdown	Allows you to select the applicable form.
Reason for Exception Request	Radio Button Mandatory	Allows you to select the reason for completing the request. One of the following must be selected: Item(s) or file created in error/duplicate Item (s) or file created with wrong amount/account/date
Customer Information
Company Name	Textbox Mandatory Alphanumeric Up to 30 characters	Allows you to enter the name of your Company.
Contact Name	Textbox Mandatory Alphanumeric Up to 30 characters	Allows you to enter a Contact name.
Originator ID	Textbox Mandatory Alphanumeric Must be 10 characters	Allows you to enter the Originator ID that was in the original file containing the item you are requesting to action.
Phone Number	Textbox Mandatory Numeric (nnn)-nnn-nnnn	Allows you to enter the number of the Contact person so someone from our CMS Support team will be able to call you or fax the details to you.
File Information
File Creation number	Textbox Mandatory Numeric Must be 4 digits	Allows you to enter the number provided when the file was submitted to TD Bank.
File Creation Date	Mandatory	Allows you to enter the date the file was created.
Next	Button	Validates the information entered. If no errors were encountered, you will proceed to Step 2 otherwise an error will display at the top of the page.

Step 2: Confirm

Field	Type	Description
The information entered on the previous page is displayed allowing you to review the details prior to submitting the request to TD Bank.
Back	Button	Displays the previous page.
Submit	Button	Submits the request(s) to TD Bank for processing. Note: A new window will pop up to display the status of the submission.

Step 3: Confirmation

The Confirmation page recaps the information sent to TD Bank for processing and allows you to print the page if necessary.

Business Rules

CPA Rules allow for reversals for 4 days after the posting of the original transaction. Requests received for items posted more than 4 days in the past will not be processed.
Confirmation reports will indicate if items have been deleted, reversed or not processable
File deletes received after 9:00 p. m. on the date the original file was received will be processed as Range Delete/Reversal