Stop a Payment

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Stop a Payment

Description

The Stop Payment service allows you to stop cheque and pre-authorized payments from being processed. Once you submit a Stop Payment request we will monitor your account and return the payment when it is presented. Before submitting a Stop Payment request please review your account activity to ensure that the payment has not already been paid.

Note: Cheque Reconciliation Services (CRS) Accounts are not available within this service.

Accessing Stop Payments

To access the Stop Payments service simply click Stop a Payment from the Payments and Transfers menu. You must have Payments and Transfers service rights in order to access the Payments and Transfers menu.

How to Stop a Payment

To Stop a Payment complete the following three steps:

Step 1: Create

Select the Account the cheque or pre-authorized payment was issued from.
Enter the Payee Name (e.g. the name of the person or business the payment is payable to).
Select which Payment Type you wish to stop. The default payment type is 'Cheque'. If you would like to stop a pre-authorized payment, select the 'Pre-authorized Payment' option.
Enter the Amount of the payment.
Enter the payment's Due Date. This field is not required for pre-authorized payments.
Enter the Cheque Number. This field is not required for pre-authorized payments.
Click Next

Step 2: Confirm

Confirm the details of your request.
Click Confirm.

Step 3: Confirmation

Review your Confirmation
Print the Confirmation if necessary.

Result: We will monitor your account activity and return the payment when it is presented.

Security/Filtering

You can only stop payments for accounts to which you have been assigned access. Refer to your Payments and Transfers User Profile for further details.

Field Definitions/Business Rules